Unilateral Guest Relation / Contact Fees
– Unilateral Guest Relation / Contact Fees
We all agree that guest satisfaction is key to maintaining a viable business. However, in the hospitality industry, the franchisor is controlling the process, often charging fees to the franchisee without any due process afforded to that franchisee. FFI’s position is that any grievance resolution must be effective, fair, transparent, and balanced, with the franchisee as an integral part of the process.